2. What personal information does FBomb collect?
3. How does FBomb protect my information?
4. How long does it take FBomb to ship my order?
5. What happens if the merchandise I order is out of stock?
6. How can I return merchandise to FBomb?
7. How can I check on my order?
FBomb understands that you want to maintain your privacy.
All information about you is kept confidential and will
not be used in ways that you have not consented, and we will
not sell or disclose any information that identifies you to
a third party without your explicit approval, except to the
extent necessary to comply with applicable law, legal process
or in legal proceedings where such information is relevant.
|2. What personal information does FBomb collect?
FBomb only collects information which you provide either when
entering a contest or ordering a product. Typically, this information
is limited to name, address, phone, and email address.
|3. How does FBomb protect my information?
FBomb uses accepted practices for protecting your information
including using SSL (secure socket layer), firewalls, and keeping
your personal account information stored in separate computers.
However, there is no 100% secure environment on the Internet.
Please make sure that you follow smart practices when using
your credit card on-line.
|4. How long does it take FBomb to ship my order?
At FBomb, we strive to send your order within 24 hours of receiving
it. During peak periods - such as Christmas - we may need an
extra day or two to send your package. We ship via USPS Priority
Mail which usually arrives anywhere in the domestic United States
within 3-5 days of shipment. Certain products - namely boardbags,
boards, beachchairs, and other heavy or large items - may be
shipped via UPS ground. Expect these items to take longer
(usually 7-10 days). You can always choose a shipping upgrade
to Express (or UPS 2-day for large objects) for an additional
|5. What happens if the merchandise I order is out
If the item you ordered is not currently in stock, we will inform
you of the expected delivery of the product. It is then up to
you to decide whether or not to wait. In the case that you have
multiple items ordered, our general policy is to wait and ship
the order complete unless we expect delivery of a back-ordered
item to exceed 7 days. You may always ask us to ship items as
they become available. Partial shipments, multiple shipments,
and back-orders will not effect shipping charges. You will only
be charged shipping for items that are shipped. When we make
multiple shipments to complete an order, your shipping charges
will not exceed those listed on your original order. If a back-ordered
product does not arrive within 30 days of your original order,
we will cancel the order unless we receive specific instructions
from you to continue waiting. Sometimes, we believe that we
will take additional delivery of a product which then never
shows up at our warehouse. We know it can be frustrating to
wait 2 weeks for something that never arrives. We feel your
pain, but this is beyond our control - we want to complete every
order as quickly as possible and will do our best to do so.
|6. How can I return merchandise to FBomb?
Because we want to make sure that you are stoked with everything
you purchase from FBomb, you can return or exchange anything
you purchase within 30 days. To return something to FBomb, you
can mail it to:
1724 North Magnolia
El Cajon, CA 92020
Please either return the merchandise with a
copy of the packing slip or a note explaining what you would
like for us to do (i.e. exchange for different size, credit
account, ect). If we every make a mistake in your order, we
will refund any costs you may incur in returning the merchandise
|7. How can I check on my order?
The best way to check the status of your order is to email firstname.lastname@example.org You can expect most
orders to arrive within 5-7 days. We will do our best to inform
you of any delays. You may also request that we send you package
tracking information when your order is shipped. To receive
this information, please just make a note in the "comments"
field when ordering. We do not send this information excepted
as requested in an effort to maintain your privacy.
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